A FAMILY-ROOTED REAL ESTATE PLATFORM
LONG-TERM FOCUS • RESPONSIBLE STEWARDSHIP
Last Updated: August 26, 2026
This policy explains how an eligible service or deliverable may be confirmed, started, delivered, changed, completed, or cancelled when Westbrook Taylor Legacy Group has agreed to provide it in writing.
This Service / Fulfillment Policy applies only where Westbrook Taylor Legacy Group agrees in writing to provide an eligible paid service, report, document, analysis, coordination activity, or other deliverable. It does not itself create an obligation to provide services and does not govern property acquisitions, securities, investment subscriptions, escrow, or transactions controlled by separate agreements.
Before work begins, the applicable proposal, invoice, service agreement, statement of work, or other written confirmation should identify the service or deliverable, scope, price or fee, expected timing, and any material customer responsibilities.
Fulfillment may begin after the applicable agreement is accepted, required information is received, any required payment or deposit is confirmed, and other stated prerequisites are satisfied. A quoted start date may depend on timely cooperation and third-party availability.
Depending on the written agreement, fulfillment may occur through email, secure electronic delivery, scheduled meetings, reports, documents, coordination, professional introductions, on-site activity, or another agreed method. The governing agreement should identify the applicable delivery method.
Customers and counterparties are responsible for providing accurate information, timely access, approvals, decisions, documents, site or system access where applicable, and other cooperation reasonably required to perform the agreed scope.
Any estimated timeline is subject to the agreed scope, customer responsiveness, availability of required information, third-party dependencies, property access, professional review, payment status, and events outside reasonable control. Material delays may require a revised schedule.
Requests that materially change the agreed service, deliverable, assumptions, timing, or responsibilities may require written approval, revised pricing, an amended statement of work, or a new agreement before additional work is performed.
Some work may depend on attorneys, accountants, engineers, inspectors, insurers, lenders, payment processors, contractors, software providers, or other third parties. Their fees, timelines, policies, and deliverables may be governed by separate terms.
A service or deliverable is considered fulfilled according to the completion or acceptance terms in the applicable agreement. If the agreement provides a review period, questions or deficiencies should be raised within that period with enough detail to allow reasonable review.
Cancellations and refund requests are governed by the Refund & Cancellation Policy and any applicable transaction-specific agreement. Work already performed, completed deliverables, and properly disclosed non-recoverable third-party costs may remain chargeable subject to applicable law.
Completion of an eligible service, report, introduction, review, or coordination activity does not guarantee that a property transaction, financing, acquisition, partnership, investment, or other business outcome will occur.
For a question about fulfillment, delivery, timing, or an agreed scope, use the contact information published on this website and include the relevant invoice, proposal, agreement, or transaction reference.
