A FAMILY-ROOTED REAL ESTATE PLATFORM
LONG-TERM FOCUS • RESPONSIBLE STEWARDSHIP
Last Updated: August 26, 2026
This policy explains how refund and cancellation requests may be handled when Westbrook Taylor Legacy Group accepts payment for an eligible service or transaction.
This Refund & Cancellation Policy applies only where Westbrook Taylor Legacy Group accepts payment for an eligible service or transaction and no separate written agreement provides different terms. It does not by itself govern property acquisitions, escrow deposits, investment subscriptions, securities, lender fees, government fees, or other transactions controlled by separate agreements or third parties.
For eligible transactions, a customer may submit a refund request within seven (7) calendar days of the original payment date. The seven-day period is a request period and is not an automatic guarantee that a refund will be approved.
Each request may be reviewed individually based on the nature of the service or transaction, work already performed, deliverables completed, costs incurred, the applicable invoice, proposal, agreement, statement of work, and other transaction-specific terms.
Fully performed services, completed deliverables, non-recoverable third-party costs, transaction-specific charges, or fees clearly disclosed as non-refundable before payment may be ineligible for refund, subject to applicable law and any governing agreement.
Submit the request through the customer-service or contact information published on this website. Include the customer name, invoice or transaction reference, date of payment, amount, reason for the request, and relevant supporting information.
A request is not automatically approved merely because it was submitted within seven calendar days. If approved, a refund will generally be returned to the original payment method where practical. Processing time may depend on the applicable payment processor or financial institution.
Cancellation requests should be submitted as soon as possible. Cancellation does not automatically create a right to a refund. If work has begun, the customer may remain responsible for work already performed and properly disclosed non-recoverable costs, subject to applicable law and the governing agreement.
An invoice, proposal, service agreement, statement of work, purchase agreement, or other written transaction document may contain refund or cancellation terms that are more specific than this website policy. Where there is a conflict, the applicable signed or transaction-specific agreement should control to the extent permitted by law.
Nothing in this policy is intended to remove rights that cannot lawfully be waived. Consumer-protection rules, contract law, payment-network requirements, or other applicable law may provide additional rights.
For a refund or cancellation request, use the website contact form and include the relevant transaction details.
